• Install internet connection and other communication connections for customer following to procedures;
• Resolve technical issues for customers on the phone and by visiting the customer’s site;
• Keep records of service to customers;
• Keep track of company stock/equipment and property;
• Escalate and report issues and concerns to supervisor and manager as required;
• Perform professional communication with customers by face to face, on the phone and email;
• Provide details of potential customers or upgraded sales leads to the Sales Team;
• Follow up processes, policies, and procedures;
• Any other related tasks as assigned from time to time by Manager.

• Bachelor Degree in Computer Science or other related fields;
• At least one year-experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, WiMAX, XDSL, Fiber Optic and other internet related technologies;
• Experience with common computer operating systems and Internet related Applications; Microsoft Windows, Internet Explorer, Emails;
• Be good at speaking and writing in English;
• Be good at communication, initiative, patient, and problem solving;